Topics: Troubleshooting

OV pro Device Compatibility

OV headphoness are compatible with most Apple iOS and Android devices running the latest software versions. An iOS or Android device is required to operate the OV Loop app. Hardware will operate on any Bluetooth device, however our software application does not currently support: BlackBerry devices Windows devices Non-mobile devices, such as laptop and desktop…Read more

Headphones doesn’t charge

Allow up to four hours to fully charge the battery. A full charge powers the headphones for up to 12 hours. Make sure the USB connector on the cable is correctly aligned with the USB connector on the headphones. Disconnect the USB charging cable on both ends and reconnect. If your headphones have been exposed…Read more

Headphones don’t turn on

Be sure the headphones is powered on. Press the power button until it glows red. If the battery indicator does not illuminate, charge the headphones.   Note: The headphones can be used while charging.

Volume Adjustment out of sync

On iOS devices and some Android devices that fully support the AVRCP (Audio/Video Remote Control) Bluetooth profile, the phone and OV volume levels will stay in sync with each other no matter where adjustments are made. On other Android devices, the OV and the device will adjust volume levels separately.  This provides more possible volume…Read more

No sound from earbuds

Check that Bluetooth is enabled on your phone or other device. Check that the OV is turned on and paired with your device and not another audio device. Be sure that the source volume is not set to “Off”, and that the phone’s main volume is not set too low or that the phone is…Read more