Topics: OV Business

Messaging with Customers

Selecting a ticket, assigns the conversation to your user account, you can begin to communicate with the customer. Send a picture/video/media Click on the Clip icon at the bottom right while on the chat screen. Select Photo/Video option. Select the desired image/video You may add caption to the image. Click on the Post button to…Read more

Manage an incoming chat

The CS tab becomes your home for all consumer communication management, today it is your hub for all chat communications, currently holding all incoming and continuing conversations with customers. When a chat message arrives in your business inbox: In the CS Tab, a counter update (red bubble) next to the ‘Pull Ticket’ button; will denote…Read more