- Check that Bluetooth is enabled on your phone or other device.
- Check that the OV exec is turned on and paired with your device and not another audio device.
- Be sure that the source volume is not set to “Off”, and that the phone’s main volume is not set too low or that the phone is not in silent mode.
If Sound Quality – Audio from the earbuds sounds faint and/or lacks bass.
- Check that the Audio Source volume is not set too low.
- Check that the speaker openings on the inside of the ear buds are not blocked.