The CS tab becomes your home for all consumer communication management, today it is your hub for all chat communications, currently holding all incoming and continuing conversations with customers.
When a chat message arrives in your business inbox:
- In the CS Tab, a counter update (red bubble) next to the ‘Pull Ticket’ button; will denote how many new chats have arrived.
- In the Business portal, a counter update (red bubble) next to ‘Chat Support’ menu option will denote how many new chats have arrived.
To respond to incoming messages:
- Click ‘Pull Ticket’
- The right panel will update to show all incoming messages, most recent or most updated is listed on top.
- Each conversation becomes a ticket, with the number of messages sent as a bubble against the you are able to pull the chat message into your view, and begin a conversation with your customer.
The right side panel will list all chats that have been created; each individual chat is regarded as a ticket to help with effective conversation management.