create new and differentiated payment, collections and support experiences
As more tech platforms expand their offerings into the financial services arena, banks and financial institutions must reinvent their customer experience or risk a level of attrition that could jeopardize their business. The already-fractured financial institutions marketplace cannot continue to compete on interest rates and rewards alone, and must now find new ways to differentiate based on the total customer experience.
At OV, we help innovative Financial Institutions transform customer experiences with a platform for instant issue credentials, with in-store and online payments on any device (iOS and Android) virtually anywhere. While companies move towards expensive metal cards and chatbots, OV Loop believes that consumers are far more interested in experiences that make them feel valued and cared for by their favorite brands. OV enables issuers to deliver superior and differentiated experiences to win in this more contactless, and more competitive digital era.
Concierge Payments - Faster, Safer, Lower Cost
Generate invoice messages that also include easy OV Loop checkout with or without a wallet, and Concierge Chat in case of questions and issues. Integrate low-cost, digital payments directly within any customer platform to facilitate easier, safer billing and collections. Future customer payments are a simple chat or tap away – improve cashflow, while reducing collection costs with Concierge.
Brandable Concierge Support & Collections
You can achieve a new standard for asynchronous customer support and collections experience that will measurably increase your revenues, engagement, and customer satisfaction. Our platform will convert high-cost or low satisfaction interactions from other channels into highly-efficient, lower cost, Text+Voice interactions – without the expense and complexities of replacing your existing support and service rails.