Instantly issue digital payment tokens and create new and differentiated payment, collections and support experiences
As more tech platforms expand their offerings into the financial services arena, banks and financial institutions must reinvent their customer experience or risk a level of attrition that could jeopardize their business. The already-fractured financial institutions marketplace cannot continue to compete on interest rates and rewards alone, and must now find new ways to differentiate based on the total customer experience.
At OV, we help innovative Financial Institutions transform customer experiences with a platform for instant issue credentials, with in-store and online payments on any device (iOS and Android) virtually anywhere. While companies move towards expensive metal cards and chatbots, OV Loop believes that consumers are far more interested in experiences that make them feel valued and cared for by their favorite brands. OV enables issuers to deliver superior and differentiated experiences to win in this more contactless, and more competitive digital era.
Instant Issuance Credit Card & Brandable Valet Device
The OV Loop platform enables immediate use of your digital tokens, a secure neutral digital container that can be used virtually everywhere.
By enabling immediate use of your digital credit card, we help you acquire new customers, expand relationships with current customers, and ultimately create a new avenue for becoming a more integrated part of your customers’ lives. Once customers are inside of the experience, customer service and bill payment are only a tap away, with in-app text+voice chat, in-app bill pay facilitated by the OV Everywhere Wallet and/or card on file capabilities.
The end-to-end customer experience includes:
- Instant Issuance and immediate use of your digital payment card, under your brand
- Your customers can tap and pay virtually everywhere(1) with OV Everywhere Wallet plus a white-labeled OV Valet™ with NFC & MST that enables contactless payments at 94% of existing points of sale
- In-app 1-Tap or Handsfree Text+Voice chat support with integrated OV Concierge™ experiences
- Everywhere bill pay with integrated invoice, payment and chat support, all built into one-message.
Concierge Payments - Faster, Safer, Lower Cost
Generate invoice messages that also include easy OV Loop checkout with or without a wallet, and Concierge Chat in case of questions and issues. Integrate low-cost, digital payments directly within any customer platform to facilitate easier, safer billing and collections. Future customer payments are a simple chat or tap away – improve cashflow, while reducing collection costs with Concierge.
Brandable Concierge Support & Collections
You can achieve a new standard for asynchronous customer support and collections experience that will measurably increase your revenues, engagement, and customer satisfaction. Our platform will convert high-cost or low satisfaction interactions from other channels into highly-efficient, lower cost, Text+Voice interactions – without the expense and complexities of replacing your existing support and service rails.