Businesses and Organizations with Support and Collections Needs
We help businesses deliver better and differentiated digital commerce experiences from any device everywhere.
conduct in-chat payments
Deliver simple and safe payment experiences to increase cash flow and collections, enhance operational efficiencies, and create meaningful impact on customer loyalty and lifetime value with OV Concierge Pay.
- Create digital offers and guided commerce from any channel
- Initiate requests for payment and bill collections that are simple and safe for customers
- Offer customers a voice-first, handsfree interaction experience that reduces friction and increases the customer experience
- Optimize their recurring payment experiences with the OV Everywhere Wallet
The digitally-transformed era is here, and differentiated customer experiences tied to your brand will win the hearts of minds of consumers. We help you transform your interactions and transactions with customers through innovative customer contact experiences with OV Concierge Chat.
- Increase customer satisfaction and Net Promoter Score (NPS) by eliminating on-hold frustration and creating real-time interactions from any communication channel (web, chat, social, IVR, text and more)
- Reduce operational costs of customer support by converting high-cost customer calls (call center and IVR) into text+voice interactions.
Create payment experiences that are safer, easier, and work across all channels by offering or integrating to the OV Everywhere Wallet.
- Issue payment credentials directly into the wallet for immediate use
- Consumers can expand the use of the wallet by adding their other cards, IDs and memberships
- Return payment transactions are easy, safe and secure
- Optionally integrate messaging and requests for payment into the customer experience