Note: On Android devices, you may need to configure ‘Use’ settings for OV, ensure that ‘Call audio’ and ‘Media audio’ are both enabled.

  1. Check that your headphones is powered on.
  2. Check that your headphones is paired to your device.
  3. Does your device appear in the ‘Select An Accessory’ option in the OnVocal app.
  4. Try restarting the app if you still cannot connect.
  5. If connection remains unsuccessful, try unpairing and re-pairing the headphones.
  6. If connection remains unsuccessful, try turning the headphones off then on.
  7. If connection remains unsuccessful, try restarting your device.
  8. If issue remains, turn your OV headphones off, leave for an hour, and then re-connect to your device, the app should then operate correctly.

If your issue continues, contact support