Topics: OV1

Parent category

Using Line-In, loss of audio on one side or distorted sound

If you’re experiencing snapping, crackling, popping, or no audio on one side: Make sure the 3.5mm audio jack is fully plugged in. The input connects to your audio device. The other cable jack must be completely inserted into your OV. Check that your audio source is on and working. If problems persist, try a different…Read more

No sound from the earbuds

Check that Bluetooth is enabled on your phone or other device. Check that the OV is turned on and paired with your device. Be sure that the source volume is not set to “Off”, and that the phone’s main volume is not set too low or that the phone is not in silent mode. Check…Read more

My headset is paired, but cannot connect to OnVocal app

Note: On Android devices, you may need to configure ‘Use’ settings for OV, ensure that ‘Call audio’ and ‘Media audio’ are both enabled. Check that your headphones is powered on. Check that your headphones is paired to your device. Does your device appear in the ‘Select An Accessory’ option in the OnVocal app. Try restarting…Read more

OV Care and Maintenance

Keep your OV in optimum condition by keeping the headphones clean which is essential for safe and lasting use. Headphones Clean your OV Do not wear in-ear headphones if they appear dirty—keep your ear buds and ear bud tips clean. Keep your headphones clean and fingerprint free—use a dry cleaning cloth to wipe away dust…Read more